With paydirekt, you can use photoTAN or mobileTAN.

Online payments are confirmed by user name and password. In addition, you can also decide to secure your payments by TAN. In rare cases, we let you confirm a payment by TAN for your own safety. Moreover, you need a TAN for confirmation of changes to your data in the paydirekt portal.

The user name is you access to paydirekt. In conjunction with your password, you can pay directly and easily on the internet. It is your access to the paydirekt portal at www.paydirekt.de as well. You can change your user name by use of the function "Change user data" at any time.

You can change your user name at "Change user data".

With the status indicator, you can see if your paydirekt access is active or, for example, if you still have to confirm your email address.

Go to "Change password" and enter the new password. After confirmation with a TAN, your paydirekt access is reactivated.

Go to "Change password" and enter the new password. After confirmation with a TAN, you can use your new password.

If you pay with paydirekt, this account is charged. You will also receive credit on this account, if you return ordered items for example.

You can change the clearing account at "Change user data".

Yes, paydirekt payments are taken into consideration in terms of your online spending limit. In the paydirekt overview, you can see your limit and the amount that remains for this day. You can also request changes to the limit.

On the overview page, you can see only the transactions that are already booked. A recent transaction can be seen at the prebooking list of your clearing account.

After completion of the registration process in your Online-Banking, an email is sent to the email address that you stated. You can confirm this by click on "Confirm now". Without this confirmation, you cannot use paydirekt for online orders.
If you did not receive an email as confirmation, you can re-request it at www.paydirekt.de. You can find this option at your personal settings. Please also check the spam directory of your email account.

If you did not receive a confirmation email after registration or change of your email address, please check:

• if the confirmation email was accidentally delievered to your spam directory,

• if your email address was stated correctly during the registration process. You can see this at "Change user data". If your email address was stated incorrectly, you can correct it there. After the correction, you will receive a new confirmation email automatically.

In the paydirekt portal at www.paydirekt.de, you can also request a new email. You can find this option at "Email address" in your personal settings.

If you want to end your access to paydirekt, you can choose the navigation item "Sign off". Please click on "Continue" and confirm your order with a TAN.     

If you did not receive a confirmation email after registration, please check:

• if your confirmation email was accidentally delivered to your spam directory,
• if your email address was stated correctly during registration. You can check this in the paydirekt customer area at "Personal settings". If your email address was stated incorrectly, you can correct it there.

After successful correction, you will receive a new confirmation email automatically.

A user name is reserved for 30 minutes during the registration process. After this period of time, you can try again or you can directly choose another user name. It might also happen that, after the reservation period, another person chooses this user name.

You can adapt your email address at "Change user data". The changed address has to be confirmed before you can continue to pay with paydirekt. You will receive a confirmation email to your new address with an activation link in it.          

It is not possible to reactivate a paydirekt access. You have to create a new one.

In your transaction overview, you can see your paydirekt transactions togethter with your other transactions of the past 180 days. Activate the Personal Financial Planner in order to see all of your paydirekt transactions directly in your paydirekt overview.

In the transaction overview, the transactions are shown as "paydirekt payment". You can also see the counterparty as well as further details such as date and order number in the payment details. If you want to see only paydirekt payments, just activate the Personal Financial Planner in order to see all of your paydirekt transactions in a summary on the paydirekt overview page.